Onboarding in Digital Lending

Executive Summary

Onboarding is the litmus test for the subsequent experience a platform can offer to its customers. It has a direct impact on conversion and retention rates. In digital lending, however, this process is complex and rife with regulatory requirements like due diligence and KYC. This makes it challenging to build onboarding journeys that guarantee better conversions.

This e-book explores the factors that hinder smooth onboarding and proposes a number of actionables that can help reduce redundancies, make the process more secure, and improve customer engagement.

Rajat is a Fintech specialist and a startup enthusiast who started FinBox along with his Co-Founders with a mission to lay out digital infrastructure for alternate finance solutions. Under his leadership, FinBox has built multiple products in the Embedded Finance and Big Data credit analytics spaces. FinBox has enabled over 16 million lending decisions in India and SE Asia. In his prior stints, Rajat was associated with the global consulting firm ZS, Citigroup and GoPigeon Logistics as Head of product.

He holds a Dual (BTech+MTech) degree in Mechanical Engineering from IIT, Bombay.

Anant is a co-founder of FinBox. At FinBox, Anant leads lending and builds credit origination systems powered by alternate data and traditional data.

In his earlier role at Home Credit, he drove Big Data based loan underwriting of a $2B consumer loan portfolio. Anant has previously been associated with global consulting firm ZS Associates and TransOrg Analytics where he owned P&L and productised analytical consulting. He is a regular marathoner and holds a B.Tech in Chemical Engineering from Nagpur University.

E-Book