Case Study
Top furniture rental platform automates risk assessment, improves customer satisfaction by 70%
Read the case study to know:
- How the risk assessment automation reduced the cost of customer success efforts
- How an automated and seamless onboarding helped improve the platform's play store rating
- How faster risk assessment led to about 83% of the rental orders being processed in less than 5 minutes.
With FinBox BankConnect, the client was able to achieve
83%
orders processed in under 5 minutes
70%
increase in net promoter score
50%
reduction in number of queries
FinBox helped the client streamline onboarding by automating bank statement analysis with BankConnect. By integrating FinBox BankConnect, the client minimized their operational costs by a large margin, and reduced human error by switching to a low friction automated risk assessment program.
Rajat Deshpande, Co-Founder and CEO, FinBox
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